Stuck in transitmore like suck in transit. We have not received a letter or anything from customs and the package has been held for two weeks. Hi my package is stuck at customs since 3rd October. I am wondering if I am not on time if they will just send the package back to the Uk? Youve done a great job at being patient during this ridiculous process! I have tried on numerous occasions asking where package is and for them to contact me without success. Unfortunately, if you have chosen to use a slower form of shipping such as airmail, customs is a slow and stressful process in many countries. Now, from what I have read on the websites, they are not supposed to tax on gifts. If I dont pick it up in Barcelona will it still be returned to sender? Did anybody figure this out? Once you get there click Aportacion de Documentacion and follow the steps: Here you will enter your email address and the International Number of the package which can be found on the letter you received in the mail scroll down to see a copy of the letter with all important info outlined. Thank youYour answer has been posted successfully! Le agradeciria informarme de cualquier detalle sobre el tema. Reach out to the USPS customer service number we highlighted a moment ago (1-800-275-8777) and tell them that you'd like to file a claim for a missing package. You should hear back within a day on any developments from your online query. I managed to do all the paperwork NIE, invoice etc and received a demand for 48.13 even though I produced an invoice which proved the amount was under the 22E customs free allowance. While it might be nice not having to pay tax by undervaluing a shipment, this is tax evasion, so make sure it doesnt happen to you. First, its important to figure out why your package is being detained by customs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you. Why is my package stuck in transit for so long? Citylife Madrid is a company made by international people for international people, created with the idea of bringing the many cultures in the city together to establish one, united community for young people of all different backgrounds. Reasons for your parcel to be held in customs include: When your parcel is shipped to another country, the contents of your parcel and the customs paperwork that you sent with the parcel will be checked to assess if duty or tax is payable. It might be in customs still waiting to be delivered. Package sent from New York stuck in Guangzhou customs. Only to find that at least one of the shipments has already been classified Return to Sender. These fees will depend on a number of factors including the type of goods and the value of the shipment. A package was sent to us a month before Christmas and today, March 3rd, we got the letter! So, if you are thinking, "My USPS package is stuck in transit," it could be due to improper postage. Related: How to Deal with Missing & Lost Shipments, Bad shipping experiences are a primary reason that customers abandon online merchants, Your parcel could be stuck in transit for many reasons: loss, damage, or perhaps, a USPS tracking system failure, Most USPS packages are automatically insured for $100, Contact your local post office, submit a search query via USPS, and contact the recipient immediately if your USPS shipment is stuck in transit. That said, lets take a look at the most common reasons why packages get stuck in customs. Contact your Local Post Office 3. When your package arrives in Madrid it will probably just sit there for a while. 020-10-3112:21:00AcceptanceGB 2020-11-0103:46:00Departure from International Sorting CenterGB 03:46:00Departure from Office of ExchangeGB 08:20:00Dispatched from Office of ExchangeGB Yes, I postage a small package from the UK to my grandson, a resident, in Murcia on 12/07/2021. Im having exactly the same problem trying to retrieve my package from Customs Madrid. Once you have finished this youll have to upload a few things onto the Correos server: *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. I now cant send parcels to my mother in Spain. So, its apparent that getting your customs information and documentation right the first time can help you clear up a majority of your customs-related headaches. Here's the tracking number: UA926484654US DATE & TIME STATUS OF ITEM LOCATION October 5, 2017, 3:54 am Arrived NEW YORK, UNITED STATES Your item arrived at an origin transfer airport in JOHN F KENNEDY INTL, NEW YORK, UNITED STATES on October 5, 2017 at 3:54 am. This means it can be located easily enough once you call attention to its absence. Do you know how to pay the fee that Correos sends you? Refer to your estimated delivery time. Package was ordered via amazon from Romania- serum vials for anti-hair loss. i missed the car rental and now that im back in Ireland i need this documents for my next car rental at the end of the month. I just wonder what I am supposed to do. A customs officer examines your customs paperwork Packages that require further inspection or duty and tax assessment are held for further action. I have had 2 pkg held in Madrid for over 6-8 months before being returned in very poor condition to origin of mailing in USA and waiting for third at this time. Under declaring the value of packages can sometimes lead to packages being confiscated by customs officers and pose a significant inconvenience. Spain is a developing country in many respects, and cannot compete with the EU countries who work hard at delivering goods cheaply and quickly. People commonly mistake our page for the actual Correos page and I just want to make sure that you know that this is simple a blog with basic instructions for how to complete the claimant form. However, I cannot get passed the login page on the website. My cousin received a letter to pay the custom fees 2 weeks ago and she hasnt received the package yet. My mother didnt received it until January and they make her pay 20euros. Customs delays can ruin the customer experience and is the prime reason customers are hesitant towards ordering internationally. Sorry! How can I contact correct to chase my parcels. Whatever the reason may be, its best to coordinate with your 3PL or shipping carrier as they may be able to provide some context as to why the package is being held or how to speed up the clearance process. We are a private company and were only here to help as much as we can. A German customer told me he was told that his sat in customs for a month because, I used the wrong customs form. In addition to that, you may also want to understand the cause so you can prevent it from happening in the future. Far too many rateros in my home country and no one is ever held accountable for anything, so frustrating!! and our (Sorry, I'm a former Customs inspector. Once all the necessary duties and taxes have been paid, your package will then be cleared by customs. Dresses stuck in customs. 10 days later, I have received a new notice from Aduanas, asking me to fill out the web form at http://www.adtpostales or the pkg. He was told by the SA post office to put a Spanish RtS address on the paperwork, so goodness knows where ADT will send it. Once you get to the office, or the delivery is made youll have to pay a tax fee yes, even if the sender requested to pay for all fees on their end, you will still have to pay a tax. This is a common occurrence during peak shipping seasons, especially over the holidays. Hey everyone! But what is the best thing to do when your shipment is held at customs? Sometimes the tracking information isnt updated and your package actually is being shipped to you. This message means that your USPS package is delayed in transit and won't be delivered on time. You will need their address also. Reading the comments on this blog, it appears that the Spanish international postage system is a complete shambles and this ripoff definitely wants investigation. If your shipment exceeds the tax threshold, the customs officer checks if duty and taxes have been paid. We also use third-party cookies that help us analyze and understand how you use this website. We are currently trying to figure out what to do with the problems youre all having! im having a difficult time doing so, hopefully u recieved your parcel? If in the next 10 days to 2 weeks you dont receive the confirmation to your e-mail, than get worried. Held at Customs means the package you are sending to the destination country is held by the officials of the importer countrys customs office. I send parcels quite frequently to Poland and have never had a problem with these. An online service like PackageTrackr.com enables you to track a package from any carrier anywhere in the world. 3) Recipient gets the letter within 2-3 business days Some reasons your package may be detained at customs include: lack of a proper invoice, bill of sale or other documentation or a possible trademark violation. So 3 times rejected. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. Gracias por su atencion Your shipment will come eventually, but it might take some time. Tracking statuses may take 24-48 hours to update. Lets all have a siesta it literally hasnt changed at all in the last 30 years. My brother lives in the south, Alicante. Hello and thanks for the helpful site. Easyship ensures that all the customs paperwork is in order and that your orders are delivered on time. All our users get up to 70% off all courier rates, thanks to our pre-negotiated discount partnerships with FedEx, UPS, DHL, and more. It is ALWAYS the logistical carriers that will have the shipments in their bonded storage. Do I upload the letter to the server where it indicates I am supposed to upload proof of payment? Usually, they should help you with customs clearance, or even find out where the problem lies. They kind of expect things to be tangled up in delays and difficulties. (Si es el propio interesado el que comparece ante la Administracin Tributaria se le podr requerir la exhibicin del original de su pasaporte o documento que acredite su identidad). According to DHL, 80% of customs delays are caused by incorrect or missing documentation. Package stuck in GUANGZHOU, CHINA customs. This is really a horrible process and should not happen. Youve checked the tracking information and, yep, your package isnt showing any forward motion. Commercial invoice. If youre reading this please under any circumstances, DO NOT have things of value sent to you from outside the EU to Spain, it will end in tragedy 11 times out of 10. Hey dumb asses, your supossed to stop packages coming in to Spain. They check every item of the package, its contents and value of items were declared correctly or not. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Or call and ask to speak with the post office supervisor. Hello, I have a package that I have not heard anything about for more than a week. I live nowhere near Madrid, so picking them up myself is not feasible. Basically, a stuck in transit message means that your shipment hasnt been scanned at any distribution depot in the last 24 hours. After 2 weeks you will probably get the answer that they have tried to contact the recipient but he/she didnt provide the required documents on time, so your parcel is in the process of returning to the sender! To this day June 9, 2018, the package has not been released by Aduana Madrid. I tried your link to https://www.adtpostales.com/acceder and it came up as an error! Hi, I also sent a box from the US to friends in Spain on 11/24/17. Why is my return just sitting in customs. Thanks for sharing! Hi, I ended loosing my package and i still haven't got over it because it cost me so much. Once youve cleared up any missing duties, the package will be cleared and transferred to the 3PL or shipping carrier in charge of handling the next phase of delivery. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Im not sure if I will be able to help you to retrieve your package from customs, but if you want to send an email to [emailprotected] with some screenshots and details of the problem I will do my best to help you! Depending on the size and value of your shipment, the documentation required may vary. How can save my package? With customs fees unpaid, the broker will contact the recipient to collect payment. Customs requests payment for taxes and duties, if applicable. Next, your package is picked up from the Post Office by a USPS freight driver who transports your package toward the end destination. Depending on the country to which you're mailing your package, fields will automatically change so you can be sure you format your postage label correctly. Morocco Calendar 2023: Discover Morocco with Citylife Madrid! We received notification that 9 are in Spain now. Anytime your international package is held anywhere too long, over 7 days, it's a good idea to contact the send and have the sender initiate an international inquiry. This type of customs delay can be prevented with delivery duty paid (DDP) shipping where the necessary duties and taxes are settled beforehand. It can be quite difficult to find out what is missing, particularly when you dont have the parcel. Incorrect paperwork can cause considerable customs headaches, make sure your documents are in order and arent in the wrong language or alphabet. Its often difficult to know who to contact, or what to do, in order to get your shipment out as quickly as possible. I am disappointed. The phone numbers I try to call in Spanish, so I dont understand plus a time difference. The tracking information says your USPS shipment is stuck in transit. It has been in customs for a couple weeks and how i have notification that they have contacted the reciepeent (my partner) asking him to provide necessary documentation so the parcel can be released. I am currently studying in Madrid and a care package from home was held up in customs. This was almost a month ago. My package from USA been held by Customs from 8.12.16. I am afraid my host family got it but then threw it away and never told me. He is dealing with this but I have told him NOT to pay anything, its not worth it. Ensure there is no missing or incorrect paperwork. If you are having trouble finding the information you need to complete the letter or the form itself, take a look at the photo below. Has bought some tops online from China. If it's sent from a family member or friend check the additional steps below * Copy of your passport/ID card *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. ADPostal doesnt appear to have a place for me to enter payment information). This can take a day or two longer than normal. Non-Essential cookies, Reddit may still use certain cookies to ensure the functionality... The us to friends in Spain quite frequently to Poland and have never had problem! Problem with these allow you to track a package was sent to us a month because, I can get. Take some time, March 3rd, we got the letter I also sent a box from us... The problem lies sender is the best thing to do, 80 % of delays! You know how to pay anything, its contents and value of the package has not been by... 3Rd, we got the letter to the Uk they will just send the package has been held two. 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