As a member of ABTA, you may be able to bring your complaint through ABTAs independent Alternative Dispute Resolution (ADR) Scheme. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. If you made your booking through another tour operator, please contact them for payments. The charge appeared on my credit card within two days.I cancelled it in early February. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. You must not act in a fraudulent manner regarding any reported illnesses. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. These services will be provided either directly by us or through independent suppliers contracted by us. Limited-Time Online Offer: 30,000 Bonus Points. This choice of law does not impact your rights as a consumer according to the mandatory consumer protection laws of your country of residence. How to Cancel a Sandals Resort Reservation? For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Report inappropriate content JamesinSD San Diego. Occasionally, we have to make major changes to your holiday with us. At check-in each room must have at minimum one adult aged 18 years and above in the room. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. The full balance shall be due 71 days prior to departure. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. The minimum check-in age is 18 years and above. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Sandals customer service reps are trained to provide guests and clients with the best possible experience. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. Our contact details are available in section 2 of this policy. This will give us the opportunity to resolve the Failure whilst you are on your holiday. Box 1636, Pink Gin Beach. If you made your booking through another tour operator, please contact them for payments. Vacation dates through to December 31, 2022. Local tours and services may be affected by the weather. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. If you are refused carriage in these circumstances your holiday contract will terminate immediately. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. We will confirm to you the amount of the cancellation charge when you contact us. A. Your loyalty is rewarded! In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. GM910, Choc Bay, Castries, Mailing Address: P.O. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. Thank you. We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. Visit Sandals website for cancelation info. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. B. ; Retrieve your Room & Airfare by filling out the information below: (b) attributable to a third party unconnected with the provision of the travel services included in the holiday and is unforeseeable or unavoidable; or. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. The customer service phone number for Sandals Resorts is 1-888-726-3257. The deposit amount will be 200 per person plus the full cost of any airfare. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth and Development Office website https://www.gov.uk/foreign-travel-advice It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. Hotel prices are based on 2 adults, aged 18years+,sharing a room. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Certain airfares may be nonrefundable regardless of time of cancellation. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Are Disney Lightning Lane Passes Worth It? Residents of the US and its territories only. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. All details are correct at time of going to press and are liable to change at any time. Paul J. Higgins. Limited-Time Online Offer: 30,000 Bonus Points. Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. That might limit their ability to accommodate your unique circumstances. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: (b) At any point prior to travel, Guest(s) revising their booking to upgrade (i.e., including but not limited to add nights, adding rooms, additional persons), will not be charged a revision fee. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. If you dont, we reserve the right to treat your booking as cancelled. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. This in turn may make it difficult for you to book other airline tickets. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Both found the booking in question. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. Special facilities can be requested but may not be guaranteed. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. In relation to package holidays, you will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. Canceling this early will get you a full refund. Sandals Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). Carriage in these circumstances your holiday the correct flight times Sandals customer service number! 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